D\u00f6viz fiyat\u0131nda ya\u015fanan sert art\u0131\u015f, e-ticaret ve online bilet sitelerinde hi\u00e7bir sebep g\u00f6stermeden sipari\u015f iptallerinin ya\u015fanmas\u0131na neden oldu.<\/p>\n
Bir e-ticaret sitesinden 24 bin lira \u00f6deyerek ak\u0131ll\u0131 saat alan Emin \u00d6zkan, kargosu yola \u00e7\u0131kmas\u0131na ra\u011fmen \u00fcr\u00fcn\u00fcn\u00fc teslim alamad\u0131.<\/p>\n
5 g\u00fcn i\u00e7erisinde yakla\u015f\u0131k 12 bin liral\u0131k zam gelen \u00fcr\u00fcn, hi\u00e7bir sebep g\u00f6sterilmeden iptal edildi.<\/p>\n
Ayn\u0131 durum, otob\u00fcs bileti satan online bilet sitelerinde de g\u00f6r\u00fclmeye ba\u015fland\u0131.<\/p>\n
Otob\u00fcs biletlerindeki zam beklentisi de sebepsiz iptal \u015fik\u00e2yetlerini art\u0131rd\u0131.<\/p>\n
5 G\u00dcNDE 12 B\u0130N L\u0130RA ZAM GELD\u0130; \u00dcR\u00dcN \u0130PTAL ED\u0130LD\u0130<\/b><\/p>\n
\u0130stanbul\u2019da ya\u015fayan Emin \u00d6zkan, e ticaret sitesinden ald\u0131\u011f\u0131 \u00fcr\u00fcn\u00fcn kargoya verildikten sonra iptal edilmesini \u015f\u00f6yle anlatt\u0131:<\/p>\n
\u201c24 bin liraya, bilinen bir markan\u0131n ak\u0131ll\u0131 saatini sipari\u015f ettim.<\/p>\n
Pazartesi sabah bu e-ticaret sitesinin 0850\u2019li numaras\u0131ndan arand\u0131m: \u2018Beyefendi, ak\u0131ll\u0131 saat alm\u0131\u015fs\u0131n\u0131z, ben fiyat\u0131 yanl\u0131\u015f girmi\u015fim \u00fcr\u00fcne de zam geldi, l\u00fctfen sipari\u015finizi iptal eder misiniz\u2019 dendi. Ben de edemeyece\u011fimi belirttim. \u00dcr\u00fcn pazartesi g\u00fcn\u00fc kargoya verildi.<\/p>\n
Kargo takibi yapt\u0131\u011f\u0131mda hep transferde g\u00f6r\u00fcn\u00fcyor ve \u00fcr\u00fcn bir t\u00fcrl\u00fc gelmiyordu.<\/p>\n
Daha sonra bir mesaj geldi, sipari\u015finiz iptal edildi, paran\u0131z iade edildi diye. \u0130ade edilen para taksitli \u00e7ekildi\u011fi i\u00e7in 6 ayda iade edilecek.<\/p>\n
Bu \u00fcr\u00fcn d\u00f6vize zam geldi\u011fi i\u00e7in \u015fimdi 36 bin 500 lira. A\u00e7\u0131k\u00e7as\u0131 \u00fcr\u00fcne zam geldi\u011fi i\u00e7in m\u00fc\u015fteriyi ma\u011fdur ederek \u00fcr\u00fcn\u00fcm\u00fcz\u00fc vermediler. Ben 5 g\u00fcn i\u00e7inde 12 bin lira zararday\u0131m.<\/p>\n
Ben bir\u00e7ok vatanda\u015f\u0131n da d\u00f6viz art\u0131\u015f\u0131ndan dolay\u0131 e ticaret sitelerinde \u00e7ok ma\u011fdur oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyorum.<\/p>\n
Ya \u00fcr\u00fcn\u00fcm\u00fcn bana g\u00f6nderilmesini ya da \u00fcr\u00fcn\u00fc sat\u0131n ald\u0131\u011f\u0131m tarihteki fiyatla bug\u00fcnk\u00fc fiyat aras\u0131ndaki fark\u0131n \u00f6denmesini bekliyorum.\u201d diyerek ya\u015fad\u0131klar\u0131n\u0131 anlatt\u0131.<\/p>\n
\u00d6zkan\u2019\u0131n ma\u011fduriyeti sorulan e-ticaret sitesi de konuyla ilgilendiklerini, sat\u0131c\u0131 firma kaynakl\u0131 bir sorun ya\u015fand\u0131\u011f\u0131n\u0131 ve \u00d6zkan\u2019a fiyat fark\u0131n\u0131n iade edilece\u011fini belirtti.<\/p>\n
YER OLMADI\u011eI GEREK\u00c7ES\u0130YLE B\u0130LET\u0130 \u0130PTAL ED\u0130LD\u0130<\/b><\/p>\n
Otob\u00fcs bileti iptal edilen Ya\u011f\u0131z Kalemci de, \u201cDaha \u00f6nce biletimin iptal edildi\u011fi oldu. Yer olmad\u0131\u011f\u0131na dair bir gerek\u00e7e sundular. Bileti almam\u0131za ra\u011fmen s\u0131k\u0131nt\u0131 ya\u015fad\u0131k, bizi arad\u0131lar ve yer yok demi\u015flerdi. Paras\u0131n\u0131 geri iade ettiler. Ma\u011fdur olduk, zaman\u0131nda gidemedik. 2 g\u00fcn sonra gitmi\u015f olduk. Daha sonra o internet sitesinden de bilet almad\u0131k\u201d diye konu\u015ftu.<\/p>\n
Sevda Demir de, \u201cGenelde internet \u00fczerinden al\u0131yoruz ama bir sorun olmad\u0131. Ben kendim iptal ettim ama onlar\u0131n iptal etme gibi bir durumu olmad\u0131. B\u00f6yle bir \u015fey ba\u015f\u0131ma gelse \u00e7ok k\u0131zard\u0131m, \u015fikayet\u00e7i olurdum\u201d dedi.<\/p>\n
\u2018BEN CAYDIM, SATMIYORUM\u2019 D\u0130YEMEZ<\/b><\/p>\n
Konuyla ilgili a\u00e7\u0131klamalar yapan T\u00fcketici Konfederasyonu Ba\u015fkan\u0131 Ayd\u0131n A\u011fao\u011flu, \u201cT\u00fcketicinin s\u00f6zle\u015fmesini iptal etmek i\u00e7in hakl\u0131 gerek\u00e7e ancak m\u00fccbir sebeplerle olur. T\u00fcketici Kanunun 6\u2019nc\u0131 maddesi sat\u0131\u015ftan ka\u00e7\u0131nmay\u0131 da yasaklam\u0131\u015ft\u0131r. Ben satm\u0131yorum, cayd\u0131m, sen paran\u0131 geri al denilemez\u201d dedi.<\/p>\n
A\u011fao\u011flu, bahanelerle fiyat art\u0131\u015f\u0131na gidilemeyece\u011fini vurgulayarak, \u201cSipari\u015fi hakl\u0131 bir gerek\u00e7e olmadan iptal etti\u011fi takdirde, internet sat\u0131\u015f portal\u0131 aradaki fiyat fark\u0131n\u0131 t\u00fcketiciye \u00f6demek zorunda\u201d diye konu\u015ftu.<\/p>\n
\u2018T\u00dcKET\u0130C\u0130 MADD\u0130 VE MANEV\u0130 TAZM\u0130NAT TALEP EDEB\u0130L\u0130R\u2019<\/b><\/p>\n
\u201cO seyahati ger\u00e7ekle\u015ftirmek i\u00e7in fark \u00f6demek durumunda kal\u0131rsa mutlaka t\u00fcketici hakem heyetine ba\u015fvurarak o bedelin ticari avans faiziyle kendisine iadesine karar verilmesini isteyebilir.<\/p>\n
T\u00fcketici Kanunu\u2019nda a\u00e7\u0131k h\u00fck\u00fcm var. T\u00fcketici s\u00f6zle\u015fmeleri, t\u00fcketici aleyhine de\u011fi\u015ftirilemez. Ayr\u0131ca sat\u0131\u015ftan ka\u00e7\u0131nmak da yasakt\u0131r. Fiyat etiketiyle ilgili 54\u2019\u00fcnc\u00fc maddemizde de der ki; ilan edilen fiyatla istenilen, kasadaki fiyat farkl\u0131ysa t\u00fcketici lehine olan uygulan\u0131r. Kanun \u00e7ok a\u00e7\u0131k ve net, t\u00fcketicinin eli \u00e7ok g\u00fc\u00e7l\u00fc.<\/p>\n
T\u00fcketicinin sat\u0131n ald\u0131\u011f\u0131 bileti iptal eden \u015fehirleraras\u0131 seyahat firmalar\u0131n\u0131 mutlaka ula\u015ft\u0131rma bakanl\u0131\u011f\u0131na \u015fikayet etmesi laz\u0131m. T\u00fcketici o seyahate gidemezse, maddi manevi tazminat hakk\u0131 do\u011far.\u201d<\/p>\n
\u2018ARADAK\u0130 F\u0130YAT FARKI T\u00dcKET\u0130C\u0130YE \u00d6DENMEK ZORUNDA\u2019<\/b><\/p>\n
A\u011fao\u011flu, \u201cGerek internetten, gerek terminalden sat\u0131n al\u0131nan \u015fehirleraras\u0131 otob\u00fcs biletleri nas\u0131l sat\u0131c\u0131 taraf\u0131ndan iptal edilemezse, dolar y\u00fckseldi, benzer bir sorunu da elektronik \u00fcr\u00fcnlerle ilgili sipari\u015f veren t\u00fcketicilerin de sipari\u015flerini baz\u0131 firmalar iptal ediyor. Bu tamamen hukuka ayk\u0131r\u0131\u201d dedi.<\/p>\n
\u201cStokta bulunmayan mal sat\u0131lamaz, mesafeli s\u00f6zle\u015fmeler y\u00f6netmeli\u011finde a\u00e7\u0131k h\u00fck\u00fcm var. \u0130nternetten al\u0131\u015fveri\u015flerde de \u00e7ok g\u00f6r\u00fcyoruz\u201d diyen A\u011fao\u011flu, \u015f\u00f6yle devam etti:<\/p>\n
\u201cDolar y\u00fckseldi ya, hemen fiyatlar\u0131 art\u0131rd\u0131lar. Verilen sipari\u015fi iptal hakk\u0131n yok senin. Sipari\u015fi hakl\u0131 bir gerek\u00e7e olmadan iptal etti\u011fi takdirde, internet sat\u0131\u015f portal\u0131 aradaki fiyat fark\u0131n\u0131 t\u00fcketiciye \u00f6demek zorunda.<\/p>\n
T\u00fcketicilerin muhatab\u0131 mesafeli s\u00f6zle\u015fme yaparak bedel \u00f6dedi\u011fi internet sat\u0131\u015f portallar\u0131d\u0131r. T\u00fcketici Kanunu\u2019nun 6\u2019nc\u0131 maddesi, sat\u0131\u015ftan ka\u00e7\u0131nmay\u0131 yasaklam\u0131\u015ft\u0131r.<\/p>\n
T\u00fcketiciye ben satm\u0131yorum, cayd\u0131m, sen paran\u0131 geri al, otur oturdu\u011fun yerde denilemez. T\u00fcketicinin s\u00f6zle\u015fmesini iptal etmek i\u00e7in hakl\u0131 gerek\u00e7e ancak m\u00fccbir sebeplerde olur.<\/p>\n
Keyfi olarak iptal edip fiyat etiketi de\u011fi\u015fip sat\u0131\u015fa sunulmas\u0131 t\u00fcketici kanununa tamamen ayk\u0131r\u0131d\u0131r. T\u00fcketiciler seyahat firmalar\u0131yla ilgili iptalle kar\u015f\u0131la\u015f\u0131yorlarsa, kendi iradeleri d\u0131\u015f\u0131nda Ula\u015ft\u0131rma Bakanl\u0131\u011f\u0131\u2019na, internet \u00fczerinden yapt\u0131klar\u0131 al\u0131\u015fveri\u015fle ilgili bir iptal ve haks\u0131z uygulama g\u00f6r\u00fcrlerse, Ticaret Bakanl\u0131\u011f\u0131 b\u00fcnyesindeki reklam kuruluna \u015fikayet edebilirler.\u201d<\/p>\n
\u2018ZAM YAPMAK \u0130\u00c7\u0130N SEFER\u0130 \u0130PTAL EDEN F\u0130RMALARA A\u011eIR YAPTIRIM VAR\u2019<\/b><\/p>\n
T\u00fcm Otob\u00fcs\u00e7\u00fcler Federasyonu Ba\u015fkan\u0131 Mustafa Y\u0131ld\u0131r\u0131m da, \u201cFirmalar\u0131n b\u00f6yle bir hakk\u0131 yok e\u011fer zorunlu nedenlerle otob\u00fcs seferleri iptal ediliyorsa, o vatanda\u015f\u0131n seyahatini bir \u015fekilde temin etmek durumundad\u0131r, fiyat fark\u0131 da alamaz\u201d ifadelerini kulland\u0131.<\/p>\n
Y\u0131ld\u0131r\u0131m da, \u201c\u0130nternet sitesiyle firma m\u00fc\u015fteriye kar\u015f\u0131 bu konuda m\u00fcteselsil sorumludur. Zam yapmak i\u00e7in seferi iptal eden firmalara bakanl\u0131\u011f\u0131n a\u011f\u0131r bir yapt\u0131r\u0131m\u0131 var. \u0130nternet sitesi de buna ortakt\u0131r\u201d ifadelerini kulland\u0131. (DHA)<\/p>\n","protected":false},"excerpt":{"rendered":"
D\u00f6viz kurunda ya\u015fanan sert art\u0131\u015flar sonras\u0131 \u00e7e\u015fitli sekt\u00f6rler kur zamlar\u0131n\u0131 vatanda\u015fa yans\u0131tmaya ba\u015flarken, bir\u00e7ok \u00fcr\u00fcne de zam yolda. Sat\u0131c\u0131lar ise, vatanda\u015f\u0131n internetten verdi\u011fi sipari\u015fleri zam beklentisi nedeniyle iptal etmeye ba\u015flad\u0131. Gerek\u00e7e g\u00f6sterilmeden ak\u0131ll\u0131 saat, otob\u00fcs bileti gibi \u00fcr\u00fcnler iptal ediliyor.<\/p>\n","protected":false},"author":1,"featured_media":96233,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[1265,4149,297,2790,55],"class_list":["post-96232","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-bilet","tag-internet","tag-iptal","tag-tuketici","tag-urun"],"_links":{"self":[{"href":"https:\/\/haberulus.net\/index.php?rest_route=\/wp\/v2\/posts\/96232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/haberulus.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/haberulus.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/haberulus.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/haberulus.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=96232"}],"version-history":[{"count":1,"href":"https:\/\/haberulus.net\/index.php?rest_route=\/wp\/v2\/posts\/96232\/revisions"}],"predecessor-version":[{"id":96234,"href":"https:\/\/haberulus.net\/index.php?rest_route=\/wp\/v2\/posts\/96232\/revisions\/96234"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/haberulus.net\/index.php?rest_route=\/wp\/v2\/media\/96233"}],"wp:attachment":[{"href":"https:\/\/haberulus.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=96232"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/haberulus.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=96232"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/haberulus.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=96232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}